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InTelegy Turns Call Centers Into Profit Centers
As published by Customer Service & Retention, February 4, 2002
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Assessing Your Customer Service for Compitetive Advantage
by Vail Dutto, December 13, 2001
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Creating a Predictable Revenue Machine in a Not-So-Predictable Economy
by Vail Dutto, September 12, 2001
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CEO Tapped SBA for Startup Capital
As published by the East Bay Business Times, July 13, 2001
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Call Center Experts Ring In Business (PDF format)
As published by the Contra Costa Times, March 18, 2001
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The Right Staff
InTelegy is interviewed as part of cover story on the demand for a new breed of call center agent. As published in CRM magazine, January 2001
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Dot-Com Sales Depend on Customer Service
As published by the San Jose Business Journal, August 27, 1999
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Answering the Call
As published by the San Francisco Business Times, August 20, 1999
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Call Centers: Catalysts for Corporate Change
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Selecting an Outsourcing Partner
by Vail Dutto
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