InTelegy - Offshore Management

As a component to your customer service mix, offshore call and e-mail inquiry processing can be extremely valuable. Offshore outsouring can :

	Allocate support requirements to the most cost effective channel:
	Reduce the cost to provide service by 50% or greater Allow for differentiated service by customer type
	Provide 24x7 support without the cost or human resource logistics required to implement in a single location or time zone
	Provide access to a high quality labor pool:
	95% of offshore customer service labor possess a college degree or higher There is less than a 5% (annual) attrition and absentee rate when outsourcing offshore

Question: If offshore outsourcing of the customer service function is better and less expensive, then why isn’t every corporation rushing to send their service requirements offshore?

Answer: It is difficult to coordinate the processes, training, technology and scheduling aspects of your personnel with the offshore component – and get it right the first time.

InTelegy will work with your customer service team to implement offshore outsourcing. InTelegy has experience and documented methodologies in the four key areas of offshore contact management :

1. Technology Management and Integration
   
   
2. Training Curriculum and Delivery
   
   
3. Operations Management
   
   
4. Quality Assurance

Click below to read additional articles on offshore outsourcing

	Call Centers ; Catalyst for Corporate Change
	Selecting an Outsource partners

To explore our services in greater detail or schedule a business assessment, complete the email form or call us at 1 877 GR8-CALL.