Can you duplicate these resources? InTelegy's clients benefit from an account team of customer service consultants with a combined 100+ years experience in the customer service and call center business. The InTelegy team consist of ONLY Senior level expertise in: customer service operations, telecommunications management, call forecasting and budgeting, recruiting, HR compliance, training & employee development, turnover management, compensation, motivation, reporting and analysis. Our team of experts has held executive level responsibility in large /fortune 500 organizations as well as small entrepreneurial start-ups.

This is what the InTelegy team has done for others:

InTelegy's customer service team has designed or reenergized customer service operations for over 20 companies from new economy start-ups to Fortune 500.

Specific client results include:

	Transformed reactive customer service/cost centers into proactive profit centers
	Lowered cost per contact by 34% while maintaining service levels
	Achieved a customer satisfaction rating of 99.9%.
	Maximized existing infrastructure to handled 30% increase in calls with no extra costs.
	Consolidated 5 remote offices into one service call center with consistent customer care through transition.
	Developed call center-specific employee recruiting methodologies resulting in a "stick" rate of over 95%
	Recruited and hired over 1000 talented customer service and sales professionals
	Developed comprehensive contact center training curriculum for over 25 corporations which includes product, systems, operations, service and sales skills modules
	Created self-managed training and certification programs to solve rep turnover training needs and certify consistent skill levels
	Implemented employee retention programs that have increased the average representative tenure by over 25%

...Imagine what we could do for you.

To explore our services in greater detail or to schedule a free assessment, complete the email form or call us at 1 877 GR8-CALL.