It is generally acknowledged that, regardless of the actual numbers for any given organization, the cost of acquiring new customers is always greater than the cost of keeping your current customers. While the strategic importance of exceptional customer service is uncontested, delighting your callers remains an on-going challenge. InTelegy training specifically addresses this organizationally critical facet of call center operations.

InTelegent Customer Service Development Series

The InTelegent Customer Service Development Series is designed to maximize both the efficiency and effectiveness of every customer service interaction with your organization. By delivering exceptional customer service, in the most cost effective manner possible, everybody wins. The Customer Service Development Series includes:

	Overview of a Customer Service Call
	Communication and Telephone Fundamentals
	Electronic Communication Skills
	Questioning and Listening Skills
	Handling Difficult Customers
	Presenting Solutions
	Stress Management

InTeleBytes Reinforcement Training

InTeleBytes have been developed using our proven customer service training modules as a foundation. The skills reinforcing InTeleBytes are designed as fifteen-minute training sessions that can be delivered as part of a team meeting or as a quick standalone training unit. Available customer service InTeleBytes include:

	Overcoming Objections
	Recommending
	Time Management
	Stress Management
	Questioning
	Listening
	Handling Difficult Customers

Greater Than The Sum Of Its Parts

These InTelegent training modules are each complete units that can be individually delivered as required. When combined they create a powerful training package that have been proven to consistently improve customer service performance. The training package as a whole can be maximally leveraged when implemented in concert with InTelegy strategic and operational services, which are also founded on world-class practices and optimized through years of experience.

We invite you to learn more about our approach to Customer Service and the outstanding operations management methodologies we apply across the board. To explore our services in greater detail or to schedule a business assessment, complete the email form or call us at 1 877 GR8-CALL.