The systems are in place, the staff is trained and fully prepared, and the calls are flowing. It appears that this operation is off to a great start. As difficult as it is to successfully synchronize all the components of a new or existing call center operation, it is even more difficult to keep it running smoothly, continuously improving over time.

This is where your supervisors deliver their value to the organization. Helping supervisors successfully balance their leadership focus, customer focus, and employee focus is the objective of the InTelegent Supervisor Development Series.

InTelegent Supervisor Development Series

Beyond the functional foundation covered in the Inside Sales and Customer Service training series, the Supervisor Development Series builds the mission critical skills that become the cornerstone of operational success over time. Supervisors must be able to quickly and accurately interpret the amazing volume of information that is presented in today's call centers, discern what is immediately working well or not so well, identify trends that require attention, and in most case determine and implement appropriate follow-up action.

The Supervisor Development Series is designed to give supervisors the understanding and initial tool set necessary for their success. The series includes the following full-day training modules:

	Effective Leadership
	Quality Monitoring and Feedback
	Coaching for Performance
	Managing by Metrics
	Counseling for Improvement
	Building and Maintaining an Effective Team
	Increasing Team and Employee Motivation
	Managing Call Center Stress

InTeleBytes Reinforcement Training

Supervisors are continuously challenged to achieve a range of goals and are oftentimes stretched to their operational limits. The proper tools can substantially increase their probability of success and substantially reduce the anxiety and stress levels of the entire team. The InTeleBytes Reinforcement Training modules provide the supervisors with focused and efficient off the shelf training that can be presented almost any time. Available InTeleBytes include:

	Overcoming Objections
	Pipeline Management Practices
	Qualifying
	Cold Calling Strategies
	Recommending
	Closing
	Time Management
	Stress Management
	Questioning
	Listening
	Handling Difficult Customers

Greater Than The Sum Of Its Parts

Inside Sales Training, Customer Service Training, and Supervisor Development: Each series a focused and comprehensive training package comprised of individually successful initial and on-going training modules. Combine the appropriate training with InTelegy strategic and operational services and you'll have an undeniable foundation for operational success.

We invite you to learn more about our approach to Call Center training and the outstanding operations management methodologies we apply across the board. To explore our services in greater detail or schedule a business assessment, complete the email form or call us at 1 877 GR8-CALL.