InTelegent Inside Sales: Profitable, Predictable, Measurable, Scalable

The machine built around Profitable, Predictable, Measurable and Scalable results.

Your inside sales (or telesales) operation should be a revenue machine built around carefully managed processes, manned by well-trained professionals, and supported by smart technology. The members of our Inside Sales Practice make that happen for our clients by focusing on three essential elements:



Process and Infrastructure
Profitable revenue is a result of analysis of customer criteria, production metrics required to obtain them and implementing the processes and infrastructure to manage these standards.

• Analyze market opportunity and create revenue projections
• Design process flows, call guides, and reference tools
• Install technology to provide robust, automated customer information management and measure results
• Create standards, goals, and key performance indicators (KPI)
• Install Operations Manager & effective front line supervision armed with our InTelegent Performance^TM employee development system

Pipeline Management
Revenue is measurable and predictable through an intense focus on Pipeline Management.

• Dissect each stage of the buying/selling cycle to better manage every client contact
• Focus on high productivity to fill the pipeline with qualified leads
• Understand conversion metrics and time pipeline growth to ensure hitting goals
• Prioritize contacts to better move prospects through the sales cycle
• Analyze and forecast revenue
• Identify long-term opportunities to optimize the revenue potential of every account

Performance Development
Through comprehensive training at all operational levels, ongoing skills development and objective measurement of performance, InTelegy further accelerates results.

• Implement representative training through classroom-based new hire curriculum and our ongoing Representative Development SeriesTM (RDS)
• Certify representative skill levels in turnover situations with InTelegy’s self-managed TASKTM training curriculum
• Elevate management skills through our Supervisor Development SeriesTM (SDS) and Management Learning ForumsTM (MLF)
• Manage to key performance indicators (KPI) and conduct Totem tracking to identify, develop or replace unproductive representatives

It is our goal at InTelegy to forge a hands-on partnership with our clients to drive revenue to the bottom line. InTelegy can implement a new inside sales operation or turn around an existing center in as little as 8 weeks.
To explore our services in greater detail or schedule a free assessment, complete the email form to the right, or contact us at vdutto@intelegy.com, or call us directly at 1 877 GR8-CALL.