Management Trends in Outsourcing

• Harvard Business Review has identified outsourcing as one of the most important management ideas and practices of the past 75 years.
  
• Spending by U.S. organizations on outsourced business services will triple from $100 billion in 1996 to $318 billion by 2001.
  
• Studies indicate that outsourcing is increasingly viewed positively by executives and top management alike, at both US and multinational companies.

Empowering Executives to Outsource
Michael F. Corbett & Associates, Ltd. conducted research this year with more than 500 executives and found that:

• One in four organizations plan to increase their outsourcing spending by 25% or more in 1999.
• By the end of 2000 outsourcing will represent 19.5% of the typical executive's budget, up from 16.4% today.
• Firms in dynamic markets such as telecommunications, high-tech products, and professional services, already source more than 40% of their operations outside.
• Innovation is now seen as the key strategic benefit of outsourcing.

Top US Companies Turning to Business Process Outsourcing

Top US companies are turning to business process outsourcing, according to a study released by PricewaterhouseCoopers, based on interviews with senior executives at more than 100 U.S. companies averaging about $4.4 billion in yearly revenue.
About 73 percent of U.S. executives interviewed said their companies presently outsource one or more business processes to external service providers.

Frequently outsourced business processes:

Benefits management	51%
Payroll	49%
Human resources	26%
Internal auditing	26%

The study defines business-process outsourcing (BPO) as the long-term contracting of a non-core business processes to an outside service provider.

The Outsourcing Edge

Executives said:

• BPO lets companies focus on core competencies to increase efficiency without having to invest in people and technology.
• It also helps companies become more profitable and leads to better service levels than internal departments can provide.
• A majority of the polled executives said BPO helps a company maintain a competitive edge. more at Informationweek.com)

Top Decision-makers at 300 Multinationals in 14 countries Enthusiastic about BPO

The PricewaterhouseCoopers Global Top Decision-Makers StudySM is a landmark study — the first to focus exclusively on BPO at billion-dollar multinationals. Conducted by Yankelovich Partners for PricewaterhouseCoopers, the study provides an in-depth report of the attitudes and behavior of senior executives and their companies toward BPO in general, and Finance & Accounting Services (F&A Services) specifically.

Interviews were conducted with 304 top decision-making executives in 14 countries: CEOs, Presidents, CFOs, COOs and CIOs. Among this group, 192 companies ( 63%) report outsourcing one or more business processes. And, of these companies ( 41% ) report outsourcing Finance & Accounting Services which includes General F&A, Internal Audit, and Tax Compliance.

Over 300 companies participated in the study — covering the Americas, Europe, Asia Pacific, and South America.

Findings of the Study

The findings of the study reflect an increasing interest in, and usage of, Business Process Outsourcing as a strategic initiative.

Business Processes Currently Outsourcing Best Candidate for BPO (All Companies) Human Resources 42% 59% Finance and Accounting 41% 70% Payroll 37% 70% Real Estate 32% 65% Procurement 15% 33%

Top executives are increasingly recognizing the need to manage their company's growth with less infrastructure. Thus, they are considering outsourcing processes that are essential, but not core to the growth of their business, including Finance & Accounting functions.

Attitudes towards BPO Companies Outsourcing Finance and Accounting All Companies BPO allows companies to focus on core competencies 94% 86% BPO allows companies greater efficiencies without having to invest in people and technology 85% 76% BPO helps companies become more profitable, leading to increase in shareholder value 77% 66% BPO will lead to better service levels than internal service departments can provide 63% 48%

Satisfaction with BPO Companies Outsourcing Finance and Accounting All Outsourcers Satisfied 84% 84% Dissatisfied 13% 10%

More than 8 out of 10 executives (84%) outsourcing Finance and Accounting services are satisfied with their initiatives. One third of these executives report that BPO initiatives are in their company's current business plans.

Top 3 Strategic Benefits of BPO Companies Outsourcing Finance and Accounting All Companies Maintain competitive edge 80% 67% Focus on company's core business 79% 75% Improve service quality 77% 70%

In summary, the Yankelovich research suggests that the bottom-line benefits of BPO are beginning to be recognized and appreciated. Forward thinking CEOs and CFOs are increasingly utilizing BPO as a new strategic tool to improve their competitive stance, their profitability and ultimately, helping to build shareholder value.

inTelegy
India is uniquely situated to offer a wide range of quality, cost-effective IT and IT-enabled outsourced services, services including finance and accounting, human resources and customer care. Read about it in Outsourcing Success Stories. If outsourcing is in your business plan, proceed with confidence. Take the step towards outsourcing through inTelegy. We make it easy for you to find the right outsourcing provider.