What to outsource to India?

Forward-thinking companies are realizing the importance of the holistic approach to IT strategy, where information is regarded as an essential tool for furthering business. However, these skills may not be available to you in-house.

If you've been tearing your hair wondering how to find someone to write XML for you or update your website or answer customer queries, don't give up. You'll find that India is well-equipped with qualified and experienced people to provide IT services and IT-enabled services. You can access them through inTelegy's network of strategic partners, technology specialists, and service providers.

Scan the following categories to see the outsourcing potential in India.

Relationship Management

• Customer Care Services
• Customer acquisition
• Customer activation
• Customer retention
• Cross-selling/up-selling
• Inside sales
• Surveys and polling

IT-enabled Services
Call Centers

• Help Desks - Electronic and voice help desk / Event tracking software
• Bookkeeping or clerical support
• Data entry, word processing, mass e-mailing inbound and outbound communications
• e-mail services
• Teleservicing
• Telemarketing

Business Process Outsourcing (BPO)

• Enterprise Management
• Supply Chain Management (SCM)
• Customer Relationship Management (CRM)

Back-Office Operations

• Accounting: processing accounts payable, accounts receivable or general ledger
• Payroll
• Inventory
• Hardware maintenance
• Internal auditing
• Benefits management
• Benefits administration
• Health & Welfare administration
• Defined Contribution/ Defined Benefit administration and customer service
• Health claims administration
• 401(k) plan record-keeping
• Human resources
• Asset management and staffing
  - supplement your existing e-business staff
  - access both management and technical assistance on a long term or monthly basis

Infrastructure

• Communications and messaging
• Upgrading and configuring message management software
• Launching an XML strategy
• Integrating e-business messages with CRM, ERP and legacy systems
• Managing change as your e-business programs and business systems evolve
• e-business operations
• management and day-to-day operation of EDI infrastructure
  creation and management of a new XML strategy
• e-marketplace development
• ERP integration
• communications monitoring
• trading partner management
• order processing
• workflow enhancement, evaluation and benchmarking
• application hosting
• system implementation and integration
• system maintenance
• upgrades
• backups
• disaster recovery

Communications and Networking

• Telecommunications
• Computer telephony
• Internet telephony
• e-solutions

Web Development Services

• Portals
• e-commerce consulting
• e-business IT consulting
• Domain registration
• Website design and redesign
• Website promotion
• Web-enabled applications
• Website maintenance
• Web hosting

Operations

• e-marketplaces
• web applications
• XML and EDI operations
• implementation assistance
• security administration
• monitoring data traffic
• generating activity reports
• troubleshooting problems
• creating any necessary maps
• system support
• help desk

Community Management

• Managing your ongoing partner relationships
• Opening e-business channels with new vendors and customers
  meeting with partners
• Defining e-business requirements
• Establishing the rules of play
• Educating them on benefits, security measures and day-to-day procedures

On-site services

• On-site assistance
• System setup and testing, software installation
• Preventive maintenance
• Communications and network testing
• On-site and depot hardware repair

IT Services

• Software development services
• Application development and management
• Re-engineering
• Conversion and migration (across platforms/ languages/ versions)
• Data warehousing and mining
• Embedded systems
• E-commerce applications

Programming

• C, C++, VisualC++, Java, Javascript, Java Beans, Java Server Pages (JSP), Enterprise Java Beans (EJB), ASP (Active Server Pages)
• Visual Basic
• Microsoft Access
• Novell Networking
• EDI and Integration
• Bar Coding and Hand Held Data Collection
• DOS, Windows 95/98/2000, Windows NT
• Business and Industrial Systems
• Support of spreadsheets, word-processing and various 3rd party applications
• PC hardware and services

These are just samples of several outsourcing services that are available in India. inTelegy is a marketplace that will put you in touch with reliable vendors who will deliver the results you want, within your deadlines and budget.

Have you made the decision to outsource?

Begin right now with Step 1: Tell us your needs.