Service Offerings | Assessment & Strategy


InTelegy’s analysis and recommendations are delivered in a detailed report with back-up documentation.  The Assessment, Strategy and Plan document includes:


  • The desired Client Experience

  • Business Model decisions and recommendations

  • Proposed service center processes and Best Practices

  • Proposed technology additions and improvements

  • Budget and cost estimate

  • Productivity and staffing estimates against benchmarks

  • Proposed implementation timeline 

  • A comprehensive project plan

  • Design and implementation committee charters, roles and members

Working closely with our Health and Human Services partners, InTelegy takes a holistic approach to redesigning the service delivery model. This ensures operations are set up for success in delivering the desired client experience.  The first effort in any engagement is the development of a Strategy and Plan. This serves as the blueprint for our collaborations with County partners. During this phase experienced InTelegy consultants work closely with County personnel to design the desired Client Experience and incorporate the best practices for Health and Human Services service delivery. During the Assessment, Strategy and Plan phase we analyze the following areas: