January Reflections on Social Services

It is a good time to think about and contextualize the past, present and future. The past is ACA as a monumental, historic event. The present is the reality of implementing a new paradigm for safety net programs – really. The vision from the CWDA guidelines of “It is no longer IF you are eligible, it is WHAT you are eligible for” is transforming the culture in social services. Which leads to the future: The Year of the Customer. HHSA are making it easier to do business with them. Focusing on customers’ needs first while maintaining a work environment that is fair, yet productive and dare I even say - exciting. Specifically, more public agencies are adopting the wisdom and best practices of p

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