Proof that Government Works Well

County HHS Agencies Hit Home Run with Customer Service despite Growing Caseloads Over the last few years, InTelegy has gathered data from county service centers to help us understand the ever-changing operations of county health and human services agencies. We specifically wanted to understand the level of customer service in county health and human services agencies. The historical data we’ve compiled illuminates surprising and exciting information about agency operations. The data also confirms what I already strongly believed: government agencies can deliver a high level of customer service on par with any private business. The first thing the data showed is that agency workers are handli

Vision without Execution is Hallucination

“Vision without execution is Hallucination.” ~ Thomas Edison We’ve had the privilege to work with various counties throughout California that embody the spirit of Vision with Execution. We are honored to be a part of the team that made their vision a reality. Now that the technology exists and the business process has changed to improve the dignity of the client experience, is everything else changing also? Are these changes just the ‘tip’ of the iceberg ? I think so. I am excited about how public sector service can be as good as or better than private sector service... That is HUGE! At InTelegy we implement public sector Vision and make real, tangible progress: updating lobbies, implementin

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