County HHS Agencies Hit Home Run with Customer Service despite Growing Caseloads

Over the last few years, InTelegy has gathered data from county service centers to help us understand the ever-changing operations of county health and human services agencies. We...

“Vision without execution is Hallucination.” ~ Thomas Edison

We’ve had the privilege to work with various counties throughout California that embody the spirit of Vision with Execution. We are honored to be a part of the team that made their vision a reality.

Now that th...

It is a good time to think about and contextualize the past, present and future. The past is ACA as a monumental, historic event. The present is the reality of implementing a new paradigm for safety net programs – really.

The vision from the CWDA guidelines of “It is no...

October 30, 2015

Earlier this month, we once again attended the annual conference of the County Welfare Directors Association of California. We always enjoy the experience of collaborating and exchanging ideas with old and new colleagues. I’ve had a chance to reflect on my experience a...

September 16, 2015

2016 Presidential Candidates “Customer Service” Checklist

Presidential candidates are occupying a significant portion of media mindshare in recent weeks, and it doesn’t show any signs of slowing down until November 2016. Many candidates are unveiling policy plans for hi...