This past March marked the five year anniversary of the passage of the Patient Protection and Affordable Care Act. As this milestone came to pass, there was much reflection in the media about if we are better off now than we were five years ago. With this in mind, when...

Recently, I dropped my iPhone 6 in the river while attempting to take a picture. My iPhone is one of the primary tools I use to conduct business. My phone is essential for my business to run properly. So I called Applecare. I waited on the line for 10 minutes - not bad...


There is a significant cultural shift happening in Health and Human Services in California, as well as the rest of the United States. Decent, dignified and even excellent customer service is no longer the domain of the private sector. In 2010, President Obama heralded...

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Proof that Government Works Well

August 22, 2017

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