The InTelegy difference starts with our unique team of expert consultants and our commitment to collaborative and inclusive consulting practices. As a California Multiple Awards Schedule (CMAS) approved vendor for consulting (#4-16-03-0135C) and IT services (#3-16-70-215013) we are proud to serve. Our consulting engagements start with a lead consultant who works side by side with county management and staff, guiding them through a well-planned redesign and supporting each operation through a continued improvement process.
Our Team of Experts: The InTelegy team is comprised of executive and senior level consultants that have 15+ years of public and private sector expertise in the following areas:
Strategic Design and Planning
Staff and Management Training
Service Center Operations
Technology Project Management and Solution Selection Practices
Vail Dutto is the founder and chief executive officer of InTelegy Corporation. Vail has over thirty years of experience as a visionary and thought leader in customer service call centers and service delivery redesigns. For more than a decade, Vail and has specialized in collaborating with Government Service agencies to improve the client experience, modernize service delivery and increase staff capacity through workflow standardization and technology. Vail has been the recipient of numerous customer service awards to include 40 under 40, Top 100 fastest growing business and is honored to work with over 26 California counties, the Department of Motor Vehicles as well as other government agencies.
Director of Consulting
A founding member of InTelegy, Carole Dotson is InTelegy’s Director of Consulting. Carole has over twenty years of experience in the design of customer service delivery. With deep experience in high tech, credit unions, and consumer sales and marketing, Carole has honed her expertise in the delivery of service in Government Service agencies through her work with over 25 county agencies. Carole has been responsible for setting strategy and delivering services for InTelegy’s California County partners.