Vision without Execution is Hallucination
“Vision without execution is Hallucination.” ~ Thomas Edison
We’ve had the privilege to work with various counties throughout California that embody the spirit of Vision with Execution. We are honored to be a part of the team that made their vision a reality.
Now that the technology exists and the business process has changed to improve the dignity of the client experience, is everything else changing also? Are these changes just the ‘tip’ of the iceberg ? I think so. I am excited about how public sector service can be as good as or better than private sector service... That is HUGE!
At InTelegy we implement public sector Vision and make real, tangible progress: updating lobbies, implementing call centers, and revising business processes and internal workflow systems to leverage technology investments. These changes have been made with the Vision of improving the experience for safety net clients.
Where is your county with the execution of your vision statements?
Have you implemented No Wrong Door?
Is your lobby customer friendly?
Are all of your contact channels consistent, easy to navigate and up to date?
Is your management team using data to make decisions?
Are you looking at the data your new tools provide?
When was the last time you listened to a customer phone call or walked into a lobby? Yes, there is still much to be done. But, the support tools are in place: managing, measuring and insisting that they be used to realize your vision is the next critical step.
I am excited to continue our work with county organizations that are putting their visionary ideas into action.